State Farm® Insurance Agent Truman Trail

"Google please can you put a zero or minus stars rating because that’s what I would give this agent office , we are a loyal State Farm customers for so long , our account was with State Farm at one point was a very good agent for over 20 years then suddenly they got us moved to this agent , omg it has been a miserable years , very bad customer experience they don’t deserve to hold the State Farm name or to represent them it’s a nightmare for us very bad customers service , I’ll be moving to another agent soon , since we have the right to do so please keep your self the headache and the distraction and disrespect you would experience ask me for it"

"Update: after the first initial setup there was serveral issues with my bill and trying to get ahold of anyone was a nightmare. Not aurw what happened but i switched to Charlie Pierce State Farm amd they are great! Brianna from StateFarm was amazing! She had my quote ready in a matter of minutes and not only saved me HALF of the money I was paying for insurance already but also was able to add coverage to my insurance and still save me that money!"

"It is rare to get great customer service these days but Brianna Vaquera with State Farm went above and beyond. I was with another company when she was trying to help me to get a lower rate and even though it took some time she never forgot about me. She replies in a timely manner and did great with finding the plan for me. I truly appreciate her hard work, definitely five star customer service from Brianna."

""Outstanding Customer Care" which exceeds customer service is always rendered by Jerry Mensiage. He is professional, courteous, efficient, friendly, patient and possess a most pleasant demeanor. Jerry is very thorough in relaying information and simplifying it making it easy to grasp. He certainly understands the mission and execute it well. "Many Thanks to Jerry for the "Outstanding Customer Care.""

"Brianna was the worst person I've dealt with in my life about something that should be simple. Her lackadaisical incompetence shines bright through arrogance ignorance and immature finger pointing. You would think that someone who work with people on the regular would know how do it. But hey this agency doesn't think and doesn't want you to think either. I wouldn't send a dead turtle to this agency. It deserves better."

"Jerry is an amazing agent. I had been on my family policy for a while and decided it was time to switch over since i got a brand new vehicle. Me switching over to my own plan was no issue nor problems. He really makes sure you know every discount u can recieve and what exactly it is that you will be receiving and the price it will be. He is really helpful and would highly recommend him to anybody looking for state farm coverage!"

"Don’t know where to start. Truman Trail and his awesome team meets all level of expectations. Great customer service experience and they most def provides Quality over quantity. State Farm great products yet Truman and his team better than amazing customer standards. Great work guys and gals!!!!!"

"An awesome experience today. I had for a long time been sourcing for an insurance coverage that wouldn't cut my throat, not only was the quote remarkable, l was well attended to and got a clearer picture of what l was offered. I am indeed thrilled with what l got today and the agent, Mr Truman' surely knows what he is doing."

"I have been with this agent for a few years. I have experienced lack of care and lack of follow through. I have been with State Farm since the 90s and have always had wonderful agents. I was scheduled to receive a loan check over two weeks ago that was supposed to have been mailed. I never received it in the mail I would call in and be told that Truman would get back with me. Most of the time they don't answer based on caller identification so I would block my number to get an answer. I went in this morning to follow up on the loan check and was told that he would cancel mailed check and print me one. I proceeded to ask that my agent be charged and I waited for some time and of course he tells me that it will take some time to cancel the mailed check and that he put in agent change request and that I can pick up the check there. He knows that I drove an hour to correct the situation. Today's experience only emphasizes the pettiness and lack of care. I was assigned this agent by a former agent because they wouldn't be dealing with insurance any longer. This has been the worst agent ever. There is no way to make a dissatisfaction claim with State Farm so this is my only platform. Please, be careful in your selection. I pray that he and his staff will be repentant of their negligent actions."